We carried out a review of the data available to us about Lavender Care Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lavender Care Agency Ltd, you can give feedback on this service.
People’s experience of using this service and what we found
People were involved in their assessments and care planning. They received personalised care that met their needs and ensured their safety. The registered manager regularly liaised with people to obtain their views on service delivery and people were supported in line with their wishes and choices. Staff were aware of people’s individual differences and respected their cultural background, religious preferences and life choices. People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff respected people’s privacy and dignity, and enabled them to have as much independence as possible. They were aware of who was important in their lives and supported them to maintain relationships with friends and family to protect them from becoming socially isolated.
Staff had received training and there were processes in place should people need support with nutritional needs and/or help taking their medicines.
There were processes in place to record, review and manage complaints, accidents and incidents. Staff were knowledgeable in recognising signs of abuse and were aware of the local authority’s safeguarding adults’ procedures.
There were sufficient suitable, experienced and knowledgeable staff to support people. Staff received regular training to ensure their skills were up to date. The registered manager was in the process of recruiting care workers and safe recruitment practices were followed.
The registered manager was aware of their role and responsibilities, including their responsibility to notify the Care Quality Commission (CQC) of certain events and the duty of candour.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13/08/2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.