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Inspection carried out on 5 February 2019

During a routine inspection

About the service: Nubah Social Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to younger disabled adults and children. At the time of the inspection they were supporting 12 people in the London Boroughs of Newham, Redbridge and Hackney.

People’s experience of using this service:

¿ Relatives spoke positively about staff supporting their family members and told us they were kind and compassionate and treated them with dignity and respect.

¿ Relatives were confident staff would keep their family members safe when they supported them out into the community.

¿ The provider promoted an open and honest culture and relatives were confident in the management team. They felt they were approachable, always available and would address any issues that arose.

¿ People had regular care workers who were knowledgeable about their roles and knew how people liked to be supported.

¿ Relatives felt the service was personalised and the provider listened to them, was flexible in meeting their needs and put them at the heart of the service. A health and social care professional felt the provider was responsive and kept them regularly updated.

¿ People were cared for by staff who were well supported and spoke positively about the organisation and how they felt valued and appreciated.

Rating at last inspection: This was the first inspection since the provider registered with the Care Quality Commission (CQC) in February 2018.

Why we inspected: This was a planned comprehensive inspection based on the registration date. We had been in contact with the provider since they registered to confirm if they were providing a service to people.

Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk