We carried out a review of the data available to us about Kingswood Court Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kingswood Court Care Home, you can give feedback on this service.
We found the following examples of good practice.
• Although visits were not possible during the time of inspection, a visiting area had been created with a sealed screen between seating for residents and visitors. This was to enable friends and family to visit people safely during the COVID-19 pandemic.
• All staff had an individual risk assessment to evaluate their level of risk to COVID-19. Only those staff who were assessed to be at a low level of risk were asked to support people who had tested positive for COVID-19.
• Staff had completed training about COVID-19 and how to prevent the spread of the virus. There was a procedure in place for staff to always pass each other on the left in corridors to help support social distancing measures.
• There were designated areas for the drop off and collection of laundry and cleaning products in each unit of the service. This helped separate staff teams to stay in the areas of the service they were allocated to.
We were assured of the provider's safe management of infection prevention and control. However, at the time of inspection the proposed use of the service did not meet the criteria of a designated care setting. This was because the staff team for the proposed designated setting were supporting some people who were in isolation due to contact, but without a positive test result for COVID-19, as well as those who had recently tested positive. These two groups of people were cared for separately on different floors and in isolation from other residents at the service.
People’s experience of using this service:
The service was extremely well led. The providers ethos was strongly promoted and modelled by the management team. People and staff felt nurtured and cared for. This was a commitment to valuing people as individuals, supporting them to maintain their independence, and encouraging people to lead fulfilling lives. The management team demonstrated a transparent leadership style and were fully engaged with people and staff at the service. A focus was on developing and encouraging staff, which meant people were supported by a consistent, knowledgeable and experienced staff team. The provider was passionate about providing the best care and support possible. The theme of continuous improvement and striving to make people’s lives better was evident throughout our inspection. Robust quality assurance systems underpinned this.
The providers vision and values of providing effective care and support with dignity and respect was clear during our inspection visit. They were proactive in learning from others and implementing best practice initiatives around the home. This was especially evident in the use of technology across the service: This included specialist lighting to help people go back to a natural waking/sleep routine; sensor-controlled doors, use of technology to ensure the home was clinically clean; and innovative use of walkie-talkies so staff could be deployed effectively around the building.
People felt safe at the home due to the compassion care given by staff. Staff understood their roles and responsibilities around keeping people safe from abuse and other harm. Staffing levels met the needs of people, and people were involved in recruitment of staff whenever possible.
Staff felt well supported by the management. Staff received ongoing support and supervision to keep them up to date with best practice. The provider also showed their appreciation for the work staff did arranging group trips out, to activities such as west end shows. This made staff feel valued and gave them a positive outlook on their roles and interactions with people.
People, their relatives and healthcare professionals were very complimentary about the kindness and competence of staff. This included those people that were supported at the end of their lives. The words compassionate, and understanding were frequently used by people when they talked about the staff.
Activities were well organised and varied to give people the opportunity to keep fit, exercise their minds or just have a sit and talk with others. People’s faiths were well supported, and families could visit whenever people wanted them to. Their was also involvement by local community groups to bring happiness to the lives of people.
Rating at last inspection: This is the first inspection since the home was taken over by a new provider at the end of February 2018.
Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk