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  • GP practice

Akerman Medical Practice

Overall: Requires improvement read more about inspection ratings

2nd Floor, Akerman Health Centre, 60 Patmos Road, London, SW9 6AF (020) 3049 6500

Provided and run by:
APMS Solutions Limited

All Inspections

25 February 2020

During a routine inspection

We decided to undertake an inspection of Akerman Medical Practice, following our annual review of the information available to us.

This inspection focused on the key questions Safe, Effective, Caring, Responsive and Well-led.

We rated the practice as Requires Improvement overall with the following key question ratings:

Safe- Good

Effective – Requires Improvement

Caring- Requires Improvement

Responsive- Good

Well-led – Good

The practice had previously been inspected on 15 August 2016 and had been rated as good overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement overall and requires improvement for Families, children and young people and Working age people (including those recently retired and students) due to low clinical patient outcomes.

We rated the practice as requires improvement for providing effective services because:

  • Whilst there was monitoring of the outcomes of care and treatment, the practices patient quality outcomes relating to Families, children and young people and Working age people were low compared to local and national levels.

We rated the practice as requires improvement for providing caring services because:

  • Results from the national GP patient survey relating to patient experience were low compared to local and national levels.

We rated the practice as good for providing safe services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.

We also rated the practice as good for providing well-led services because:

  • The leadership, governance and culture promoted the delivery of high-quality person-centred care. However, the leadership of the practice acknowledged the difficulties they had with staff changes in the last few months and were aware of the areas that required strengthening.

The areas where the provider should make improvements are:

  • Review arrangements for emergency equipment used at the practice.
  • Continue efforts to increase the uptake of childhood immunisations and cervical cancer screening.
  • Continue efforts to strengthen the systems used for monitoring patients on high risk medicines.
  • Continue to address patient feedback from the National GP National Patient Survey.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.

15 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Akerman Medical Practice on 15 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed except for where sharps boxes were located.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Consider how best to engage and communicate with patients.

  • Ensure that there is a robust system in place for the reviewing of repeat prescriptions.

  • The practice should consider reviewing or carrying out a risk assessment of where sharp boxes are placed in consulting rooms.

  • The practice should review results from the national GP patient survey to improve patient experience.

  • Consider how patients access a female GP.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice