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Inspection Summary


Overall summary & rating

Good

Updated 15 June 2019

About the service:

Joyleen is a care home for up to three people who require care, support and accommodation for mental health issues and or learning disabilities. At the time of our inspection three people were using the service.

People’s experience of using this service:

People continued to benefit from kind and committed staff. People complimented the support received and told us they formed meaningful, caring relationships with the staff. Staff knew what was important to people and ensured people had care that met their needs and choices. People's dignity, confidentiality and privacy was respected, and their independence was promoted.

People received support that met their needs and was in line with care plans and good practice. People's rights to make own decisions were respected. People were encouraged to maintain good diet and access health services when required.

The registered manager ensured people received safe care and treatment. Relatives complimented the continuity of care provided by skilled and competent staff. People received their medicines safely and as prescribed. Risks to people's well-being were assessed, recorded and updated when people's circumstances changed. The staff ensured any lessons learnt were reflected to improve the service delivery.

The service was well run by the registered manager who was supported by a team of committed staff. The provider's quality assurance processes were effective and there was a focus on continuous improvement. Where an area for improvement had been identified there was a prompt action taken to address it. People, staff and relatives were involved and felt listened to. The team at Joyleen worked well in partnership with other agencies, social and health professionals and external organisations.

The service met the characteristics of good in all areas. More information is in the detailed findings below.

Rating at last inspection:

Good, report published 9 December 2016

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 15 June 2019

The service remains safe.

Details are in our findings below.

Effective

Good

Updated 15 June 2019

The service remains effective.

Details are in our findings below.

Caring

Good

Updated 15 June 2019

The service remains caring.

Details are in our findings below.

Responsive

Good

Updated 15 June 2019

The service remains responsive.

Details are in our findings below.

Well-led

Good

Updated 15 June 2019

The service remains well-led.

Details are in our findings below.