Dr Olajide Ijaola Also known as Riverside Surgery Tamworth

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. National GP Patient Survey data 2025 reflected people felt listened to and were treated with kindness. For example, 81.9% of respondents stated that during their last appointment, the healthcare professional was very good or fairly good at treating them with care and concern. This was comparable with the national average of 85.6%.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service delivered person-centred care, ensuring that individuals’ treatment, support, and overall care were aligned with their personal preferences. The practice also took appropriate steps to meet patients’ communication requirements, enabling them to participate fully in decisions about their care. For example, translation services were available to support patients who required them.

National GP Patient Survey data 2025 showed that 85.2% of people stated that during their last appointment they had confidence and trust in the healthcare professional they saw or spoke to. This was comparable to the expected of 92.5%.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff helped people and their carers to access advocacy and community-based services including a social prescriber for the support available to them.

National GP Patient Survey data 2025 reflected that people felt involved in decisions about their care. For example, 87.1% of respondents stated that during their lastappointment they were involved as much as they wanted to be in decisions about their care and treatment. This was comparable to the national average of 91.2%.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a system for appointment triage that ensured people with immediate needs had access to services. Staff we spoke with told us there was a process for referral to emergency support, however we did find some gaps in this referral process, such as guidance for people who maybe experiencing a stroke.

Data from the GP Patient Survey 2025 showed that 86.6% of people responded positively to the overall experience of contacting their GP practice, with the expected being 69.6%.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas.