Dr Olajide Ijaola Also known as Riverside Surgery Tamworth

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of Assessment: 24 November 2025 to 27 November 2025. Dr Olajide Ijaola is a GP practice and delivers service to 2931 people under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice area is 95.53% White, 1.46% Asian, 1.91% Mixed, 0.72% Black and 0.38% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE: Safe recruitment practices were not always followed. People could raise concerns, but these were not always investigated thoroughly, or lessons were not learnt to continually identify and embed good practice. Not all recommended emergency medicines and equipment were in place. There were systems in place for processing information relating to new patients. Contracts were in place to ensure the premises were adequately maintained.

EFFECTIVE: The practice did have some systems in place to assess people’s needs; however, we found areas which requires strengthening. The practice worked with other services to ensure continuity of care. The service supported people to manage their health and wellbeing. The service did not always routinely monitor people’s care and treatment to continuously improve it. Records were not always in place in relation to consent to care and treatment.

CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

RESPONSIVE: The service did not always make it easy for people to share feedback and ideas or raise complaints about their care. People were involved in decisions about their care. The service provided information people could understand. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.

WELL-LED: There were areas were leadership responsibility lacked clarity. Governance systems in place were not effective identifying risks or implementing measures to address areas that required strengthening. The service did not always share information and learning with partners to drive improvement. Staff felt supported to give feedback and were treated equally.

We found breaches of regulation in relation to good governance, safe care and treatment and fit and proper persons employed. We have asked the provider for an action plan and served a warning notice in response to the concerns found at this assessment.

People's experience of this service

We received no feedback from people who used the service and there was no Patient Reference Group in place. Looking at the most recent data (October 2025) published on the NHS Friends and Family Test website; there was no data published. People were positive about the quality of their care and treatment. Recent survey results from the National GP Patient Survey, showed that people were generally satisfied with services.