Parkland Place Lancashire

We assessed Parkland Place on 21 October 2025.

Parkland Place provides detoxification for drug and alcohol addiction to men and women over the age of 18. The service admits both NHS and privately funded patients from across the country. There were 23 beds at the service. At the time of our inspection there were 16 patients in treatment.

The service is registered to provide the following regulated activities:

• accommodation of persons who require treatment for substance misuse

• treatment of disease, disorder or injury

The service has a registered manager and a nominated individual.

The service provided safe care. The environment was clean and fixtures and fittings were in good condition. There were enough staff to keep patients safe, and access to the full range of specialists to meet the needs of patients. Staff minimised the use of restrictive practices and followed good practice with respect to safeguarding. Staff completed thorough risk assessments of the service and individualised risk assessments with patients and updated these regularly and/ or when risk presentation changed. Managers ensured that staff received training, supervision and appraisal and had developed strategies to boost staff wellbeing and recognise staff achievements. Feedback from patients and carers about the service was very positive. Patients told us they felt safe, and that staff were caring and treated them with kindness and respect.

Parkland Place was not registered to take patients detained under the Mental Health Act.

The provider had a policy on the Mental Capacity Act, staff were aware of the policy and had access to it.

Staff received and kept up to date with training in the Mental Capacity Act and had a good understanding of the five principles. Training on the Mental Capacity Act was mandatory, and the compliance rate was 60% at the time of inspection. However, staff who were out of date for this training were booked on a training course in the near future.

Staff knew where to get advice from within the provider regarding the Mental Capacity Act. Staff assessed and recorded capacity to consent clearly each time a patient needed to make an important decision. Staff completed an assessment of each patient’s capacity to consent to admission and treatment on admission.

We spoke with 5 patients who used the service as part of our inspection. They gave overwhelmingly positive comments. Patients said they were optimistic about their treatment and felt included in their care. They said staff treated them with dignity and respect, and that they felt safe. They also said that they felt listened to by staff and had timely access to medical help. Patients commented on the ‘immaculate’ cleanliness of the building and the comfortable surroundings. They reported that the food was of a high standard, and all their needs were catered for.

Patients said they had a range of activities they could take part in and that group sessions were well run and inclusive. They said that the activities helped them to connect with each other and form good relationships with other patients. They also stated that the location of the service allowed them to ‘reconnect with nature’ and to promote good health. Patients said that they were happy with the way the service was run and that it felt like ‘family’.