Background to this inspection
Updated
12 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with one member of staff, the registered manager and assistant manager. We reviewed a range of records. This included one person’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We spoke with one relative.
Updated
12 February 2020
About the service
Disabled Children Service South - The Getaway provides personal care for children up to the age of 18. There was one person receiving a service in their own home.
People’s experience of using this service and what we found
People received an agreed level of staff support at a time they wanted it. People were happy with how the staff supported them and felt there were enough staff to meet their needs. Staff understood how to identify potential abuse and knew what action to take to keep people safe. Checks were carried out prior to staff starting work to ensure their suitability to work with people who used the service.
People chose how to spend their time and staff sought people’s consent before they provided care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff received regular training that provided them with the knowledge and skills to meet people’s needs. People retained responsibility for managing their medicines and health care.
Staff had caring relationships with the people they supported which were respectful. They knew people well and provided care that met their preferences. People were treated with kindness and respect and staff promoted people’s independence and right to privacy.
People were supported to maintain their independence and were provided with opportunities to develop their interests and join in social activities. People chose how support was provided and they were involved in the review of their care. People knew how to report concerns and felt they would be listened to.
There were systems in place to monitor the quality of the service and plan ongoing improvements. Staff listened to people’s views about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Published 1 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.