Preventicum UK Limited

Updated 10 January 2022

Preventicum UK Limited provides a range of personal, doctor-led, health assessments carried out by a team of medical experts including doctors and radiographers. All assessments include detailed consultations with a Preventicum doctor who oversees all assessments and patients receive same-day results which includes a detailed personalised health report.

The clinic is located at Cursitor Building 38 Chancery Lane London WC2A 1EN. The building entrance is accessed via a staircase leading down to a lower floor where the reception is located. However, there is a lift on the ground floor that can be accessed by patients. The service has a variety of consultation and clinical rooms, and all patients are allocated their own en-suite room on arrival to relax in between assessments as they take approximately five to six hours on average.

The opening hours are 9am to 5pm Monday to Friday by appointment. The team comprises of a medical director, a service development manager, marketing manager, imaging services manager, GPs, radiologists, radiographers, sonographers, nurse, HCA’s and an administration team. The service is part of an international clinic network and is the only one in the UK.

How we inspected this service

We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our Covid- 19 inspecting guidance. We spoke with staff at the clinic which included the medical director, the imaging services manager, the service development manager, the marketing manager, the nurse, the HCA, the lead sonographer (and wellbeing lead) and other operational staff. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service. We reviewed patient feedback.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

Updated 10 January 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Preventicum UK Ltd as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Medical Director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• The provider had systems in place to protect people from avoidable harm and abuse.
• There was a clear vision to provide a safe, personalised, high quality service.
• All staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.
• Patients could access care and treatment from the service within an appropriate timescale for their needs.
• The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
• There was a focus on continuous learning and improvement.

The areas where the provider should make improvements are:

• Provide level 3 safeguarding training for all clinical staff, in line with intercollegiate guidance.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care