Background to this inspection
Updated
19 March 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: A single inspector carried out this inspection.
Service and service type: This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the service 2 days’ notice of the inspection visit because it is small and the registered manager and people using the service are often out. We needed to be sure that they would be in.
What we did: Before the inspection we looked at all the information we had about the service. This information included statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help inform our inspection planning.
During the inspection we spoke with one person to gain their views about the support they received. We looked at one person’s care file, staff recruitment and training records and records relating to the management of the service such as medicines, quality assurance audits and policies and procedures. We spoke with the registered manager, the registered provider and a member of staff about how the home was being run and what it was like to work there.
Updated
19 March 2019
About the service: The Beach House provides care and support to people living in a supported living setting so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreement. CQC does not regulate premises for supported living; this inspection looked at people’s care and support. The outcomes for people using this service reflected the principles and values of Registering the Right Support. These included promotion of choice and control, inclusion and independence. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People’s experience of using this service:
¿ There were safeguarding procedures in place and staff had a clear understanding of these procedures.
¿ Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs.
¿ Risks to people had been assessed and reviewed regularly to ensure their needs were met.
¿ People received their medicines as prescribed by health care professionals.
¿ There were procedures in place to reduce the risk of the spread of infections.
¿ People’s care and support needs were assessed before they started using the service.
¿ Staff had received training and support relevant to people’s needs.
¿ People cooked for themselves and they were supported to maintain a balanced diet.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
¿ People had access to health care professionals when they needed them
¿ Staff treated people in a caring and respectful manner.
¿ People had been consulted about their care and support needs.
¿ People were supported to participate in activities that met their needs.
¿ No one using the service required support with end of life care, however there were procedures in place to make sure people had access to this type of care if it was required.
¿ The provider had a complaints procedure in place and people told us they knew how to make a complaint.
¿ The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service.
¿ Staff enjoyed working at the service and said they felt supported by the registered manager.
¿ The provider had implemented a system for monitoring the quality of the service. We were not able to assess the impact of the system as it had not been fully embedded into the service. We will look at this again at our next inspection of the service.
Rating at last inspection: Good (Report was published on 12 May 2016).
Why we inspected: This was a planned inspection based on the last inspection rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect the service sooner.