• Care Home
  • Care home

Glyn Thomas House

Overall: Requires improvement read more about inspection ratings

350 Pelham Road, Immingham, DN40 1PU (01469) 650991

Provided and run by:
Leong E N T Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 31 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

One inspector carried out this inspection, and an Expert by Experience made telephone calls to people’s relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Glyn Thomas House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, deputy manager, a senior care worker and two care workers. The nominated individual was also on site during the inspection. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with two people who used the service about their experience of the care provided. We spoke with eight relatives via telephone. We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Requires improvement

Updated 31 May 2022

About the service

Glyn Thomas House is a residential care home providing personal care to up to 37 people, some of whom may be living with dementia. The service was supporting 26 people at the time of the inspection.

People’s experience of using this service and what we found

The provider had not always informed the Care Quality Commission (CQC) of incidents that they are required to by law. The registered manager lacked knowledge in this area.

The provider had systems in place for oversight and monitoring and generally this resulted in action plans and drove forward improvement within the service. Some minor areas of improvement were identified during the inspection including records in relation to risks, and medications. The registered manager took some actions during the inspection to address these.

People and their relatives were happy with the care being provided and told us they felt safe. People were supported to remain safe. Staff knew how to report allegations and concerns of abuse and understood their roles clearly and what was expected of them. People’s medicines were managed safely. Safe recruitment and selection processes were in place.

People and relatives knew the registered manager well and felt they were approachable and would immediately address any concerns they may have.

People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on CQC’s website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 16 March 2020).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We have found evidence that the provider needs to make improvements. Please see the well-led section of this full report. You can see what action we have asked the provider to take at the end of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.