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Archived: Chessel Support Services

Overall: Good read more about inspection ratings

Old Harbour Master House, 47 William Street, Southampton, SO14 5QH 07889 736027

Provided and run by:
Chessel Support Services Ltd

Important: This service is now registered at a different address - see new profile

Latest inspection summary

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Background to this inspection

Updated 26 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

This service provides care and support to people living in several ‘supported living’ settings, so that they can live in their own home as independently as possible. People’s care and housing were provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.

We visited the office location on 31 December 2018 to speak with the registered manager and review records. We reviewed three people’s care records. We reviewed other records, including two medicines administration records, audits and quality assurance documents, team meeting minutes, policies and procedures, activity plans and meal plans.

We visited people in their own homes to speak with them and speak with staff. We spoke with two people and observed people’s interactions with staff where they were unable to speak with us. We spoke with four members of staff, the registered manager and the Operations Manager. We also spoke with one person’s relatives to gain their views.

Overall inspection

Good

Updated 26 February 2019

About the service:

¿ This service provides care and support to people living in several ‘supported living’ settings, so that they can live in their own home as independently as possible.

¿ The service supported younger disabled adults and people with a learning disability, mental health needs or autistic spectrum disorder. At the time of the inspection 32 people were receiving support from the service.

People’s experience of using this service:

¿ The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

¿ The service provided safe and effective care to people. People were supported to move from residential settings into a more independent setting in the community.

¿ People received support which helped them maintain their independence and be part of the local community. People were supported to achieve their goals and ambitions.

¿ The service had good experience of supporting people with mental health and learning disabilities. The provider had good measures in place to monitor and maintain performance, safety and quality.

Rating at last inspection:

This is the first inspection of this service which registered with the CQC on 19 March 2018.

Why we inspected:

This inspection was the first planned comprehensive inspection of the service, which was due to take place within 12 months of the service registering with the CQC.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.