The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Vinod Chandhok

Overall: Good read more about inspection ratings

36 Raynham Road, London, N18 2JF (020) 8887 7555

Provided and run by:
Dr Vinod Chandhok

Important: The provider of this service changed. See new profile

All Inspections

21 September, 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Vinod Chandhok on 21 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • To review and improve patient satisfaction scores in relation to accessing routine appointments and waiting times for booked appointments.

  • Review how patients with caring responsibilities are identified and recorded on the patient record system to ensure information, advice and support is made available to them.

  • Review and improve the uptake for childhood immunisations and vaccinations.

  • All staff to be trained in the use of the newly purchased defibilator.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

12 March 2014

During an inspection looking at part of the service

At our last inspection in October 2013 we found that the provider was non-compliant with standards relating to infection control. We identified that that there had not been an infection control audit of the practice to assess hand hygiene, waste management, and the general cleanliness standards.

During this inspection we looked again at standards relating to infection control. We saw audits for February 2014 and those completed for March 2014. We found all audits were completed and detailed what had been checked, by whom and when the checks had taken place. This meant the provider could be assured that appropriate standards of cleanliness and hygiene in relation to the premises were being maintained.

17 December 2013

During a routine inspection

Patients understood the care and treatment choices available to them and were given appropriate information regarding their care and treatment. A patient told us 'Dr Chandhok is a listening doctor and takes the time to explain things to me. He always answers my questions.'

We spoke with six patients as part of our inspection. All patients were satisfied with the service they received at the practice and felt the service met their needs. A patient told us 'I wouldn't change doctors for the world, the doctor knows my character and knows how to treat me."

There were arrangements in place to deal with medical emergencies. Emergency drugs were available in the practice and were within date.

Care and treatment was planned and delivered in a way that was intended to ensure patient's safety and welfare. Assessments of patients' needs were undertaken and recorded on the computer system. The GP told us that new patients were required to register and would be booked in to see the nurse for basic assessments. If there were any health concerns the nurse would book an appointment for the patient to be seen by a GP.

Patients commented that they felt safe the in care of staff at the practice. A patient told us 'I trust the GP to do what's best for me." The practice's GPs and practice nurses had received training to the appropriate levels.

All patients we spoke with commented that the practice was clean. Patients told us that they saw soap dispensers available so that patients and staff could wash their hands. However, there had been no recent infection control audit of the practice to assess hand hygiene, waste management, and the general cleanliness of the practice.

Patients were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. However, the temperatiure recording book for the second fridge was not available for us to see on the day of our visit.

The provider participated in the quality and outcomes framework, which used a defined set of measures to determine the quality of the service delivered to patients. The provider took account of complaints and comments to improve the service. We saw a summary log of the complaints received by the practice. This showed that written and verbal complaints were responded to in a timely manner.

We asked the provider how they sought the views of patients about the practice. The provider told us that up until last year the practice did have an active patient group run by one of the practice nurses, however due to staff changes the group had not met this year.