Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Marsh Surgery (Dr Sukhdeep Singh Gujral) on 25 January 2016. Overall the practice is rated as good for all the population groups it serves.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses.
- Some risks to patients were assessed and managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they were able to make an appointment with the GP and that urgent appointments were available the same day when required, although access to the surgery by telephone was difficult at busy periods.
- The practice was constrained by their premises, in particular in relation to disabled access and fire safety arrangements.
- The practice had a number of policies and procedures to govern activity.
- The practice had recently established a patient participation group (PPG) and was responsive to their suggestions.
However there are areas where the provider needs to make improvements.
The provider should:
Risk assess the emergency medicine arrangements. Consider range of medicines in use, and storage arrangements.
Evidence cleaning schedules for medical equipment by developing a log of actions completed.
Review the risk assessment in relation to an on-site defibrillator
Improve patient experience of accessing the practice by telephone
Enhance patients’ dignity and privacy by ensuring curtains are fitted in examination rooms.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice