Support for Living Limited - 37 Barlby Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. The last rating for this key question was good.

At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Support plans were detailed, up to date and person centred.

We saw staff were attentive to people’s needs. Staff told us about individual people and how they liked to be cared for. We could see from records and from speaking with staff that they knew people well and provided person centred care at the service.

The provider ensured people’s care was coordinated and met their needs. Some people attended social groups and clubs. Staff liaised with other professionals to make sure people received holistic support. Staff supported people to attend healthcare appointments and coordinated health action plans.

Whilst support plans identified activities that people enjoyed; other stakeholders highlighted that these activities were not always followed through. We raised this with the service and they have committed to review planning and implementation of activities for people, to maximise their integration into the community.

Staff provided people with the information they needed about their care and support.

Information about people’s daily lives and planned care were available in easy-to-read and pictorial formats. Staff used touch, objects of reference, signs and simple speech to help communicate with people who needed this. Staff knew people well and were able to support them to understand information and make choices. Staff understood about people’s sensory needs and ensured people felt safe and were not overwhelmed.

Relatives told us they were provided with information about the service and people’s care.

We observed staff taking time with people and allowing them time to make choices. Staff could understand what people wanted to do or not by understanding their gestures and actions. For example, a staff member told us “[Name] has signs when [they] don’t [agree with what is being said].” Another staff member told us “[Name] gets [their] backpack when [they] want to go out.”

A relative told us “Yes, I receive an appropriate level of contact” by the service.

The provider ensured people were able to access the services they needed. Relatives told us staff had advocated for people when accessing healthcare services. A healthcare professional told us” I find staff are proactive and raise appropriate concerns; they also follow guidance and instructions.”

The service worked with learning disability liaison staff at the hospital trusts to ensure people had appointments at times that suited them, to minimise waiting, that hospital staff knew how to maximise any opportunity to get a test done, or blood taken, and to minimise the trauma people experienced when undergoing tests or investigations.

The provider had procedures to ensure people were treated equitably. Staff undertook training around equality and diversity. People’s care plans included information about their individual needs and lifestyle choices. People were treated with respect by staff. Social activities were organised based on people’s individual abilities, interests and needs.

Staff supported people to plan for the future and to have realistic goals to aim for. These changes were undertaken sensitively and at people’s own pace.