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Inspection Summary

Overall summary & rating


Updated 22 August 2019

About the service

Holy Name Care Home is a residential home that can provide personal and nursing care to 64 people. At the time of the inspection, the service was providing support to 25 people who require residential care, 15 people with nursing care needs, nine people living with dementia and three people admitted for an intermediate care service. Intermediate care was commissioned to prevent hospital admissions and to help early discharge from hospital.

People’s experience of using this service and what we found

There were improvements in the quality monitoring systems, which ensured records were accurate and audits took place. However, although there was no impact on people who used the service, we have made a recommendation about the environment audit and the timeliness of addressing issues.

There were improvements in the way medicines were managed. People received their medicines as prescribed and there were safe systems of ordering, recording and storing medicines.

There were improvements in the way care plans were written and they contained good information to guide staff in how to support people.

The provider had safe systems in place to protect people. These included safeguarding people from the risk of harm and abuse, assessing and managing risk, recruitment checks, adequate staffing numbers and infection control measures.

People told us staff were caring, treated them well and respected their privacy and dignity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to remain at Holy Name Care Home for end of life care if they wished.

People’s health and nutritional needs were met. Staff involved healthcare professionals when required; this included dieticians if people were at risk of losing weight.

Staff had access to induction, training, supervision and support so they felt confident when supporting people. Staff knew how to manage complaints and to learn from them to improve practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 30 July 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 22 August 2019

The service was safe.

Details are in our safe findings below.



Updated 22 August 2019

The service was effective.

Details are in our effective findings below.



Updated 22 August 2019

The service was caring.

Details are in our caring findings below.



Updated 22 August 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 22 August 2019

The service was not consistently well-led.

Details are in our well-led findings below.