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Inspection report

Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF

The service should tell CQC about important events that might affect the health, welfare and safety of people who receive care (outcome 20)

Meeting this standard

We checked that people who use this service

  • Can be confident that important events that affect their welfare, health and safety are reported to the Care Quality Commission so that,where needed, action can be taken.

How this check was done

We looked at the personal care or treatment records of people who use the service.

Our judgement

The provider had notified the commission of incidents and events which affected the health, welfare and safety of the people who used the service within the required timescale.

Reasons for our judgement

At the inspection visit in October 2013 we found the service had not notified us of an incident within an acceptable timescale, as required by regulation. We followed this up with the provider. This ensured that people who used the service could be assured that important events and incidents that affected their welfare, health and safety were reported promptly to the Commission and appropriate action was taken where necessary.

We reviewed the records we held and the records held at the service when we visited the service on 19 February 2014. We found the manager had notified us appropriately and within the required timescales of any incidents or events that affected the health, safety and welfare of people who used the service.

During the inspection visit on the 19 February 2014 the manager and clinical nurse manager were able to confirm the notification requirements for the service. This meant that notifications had been made appropriately and staff were aware of their responsibilities.