Updated 26 February 2024
We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive on 6 March 2024 at Wood Street Health Centre. The responsive key question remains rated as good. The service remains rated as good overall. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what GP practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. At this assessment we found: Feedback from the 2023 GP survey regarding patients’ ability to access appointments had a negative variation compared to the national average. The leaders told us people were given support to overcome barriers to ensure equal access. The leaders monitored and understood the challenges to patient access and responded to patient needs. The practice had reviewed and responded to patient feedback and had taken action to improve. No breaches of regulation were identified.