The Care Quality Commission
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  • GP practice

Archived: Dr Robert Bailey Also known as Minster Medical Practice

Overall: Good read more about inspection ratings

Thomas Walker Medical Centre, 87-89 Princes Street, Peterborough, Cambridgeshire, PE1 2QP (01733) 554478

Provided and run by:
Dr Robert Bailey

All Inspections

31 May 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Robert Bailey on 18 November 2016. The overall rating for the practice was good, with requires improvement for providing effective services. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Dr Robert Bailey on our website at www.cqc.org.uk.

We undertook a desk-based focused inspection to confirm whether the practice had acted upon the areas for improvement identified in our previous inspection on 18 November 2016. This report only covers our findings in relation to those areas.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had implemented a new strategy to ensure that outcomes within indicators of the Quality and Outcomes Framework were improved upon from previous years. The practice had achieved below average scores in comparison to local and national averages between 2013 and 2016. The practice sent us details of their most recent, unverified, performance for 2016/2017, which evidenced that significant improvements had been made.
  • The practice business continuity plan had been updated with information relevant for its purpose, and copies of it were now kept off site.
  • Amendments had been made to the practice complaints policy to ensure that verbal complaints were recorded consistently.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

18 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Robert Bailey on 18 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Feedback from patients about their care was positive. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Data from the National GP Patient Survey published in July 2016 showed that patients rated the practice in line with others for most aspects of care.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt well supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make an improvement is:

  • Ensure that the business continuity plan contains information relevant for its purpose and a copy is kept off site.
  • Ensure that outcomes within indicators of the Quality Outcomes Framework are improved upon the 2015/16 achievements. The practice had achieved below local and national average performance during 2013/14 (76%) and 2014/15 (77 %). A new strategy including arrangements for GPs to improve read coding and the appointment of a lead QOF nurse had been implemented and were proving successful according to data for 2015/16 to the date of inspection, but the reporting year was not yet complete (until March 2017) and could therefor not yet be verified, nor was publicly available.
  • Ensure that verbal complaints are recorded consistently.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice