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Inspection Summary

Overall summary & rating


Updated 31 December 2019

About the service

Elm View Care Home is a nursing home providing personal and nursing care to 43 people. At the time of the inspection 41 older people were living at the home.

People’s experience of using this service and what we found

People received their medicines safely. People were supported by staff who had checks undertaken prior to starting within the service. The registered manager was in the process of recruiting to vacant posts and they arranged additional agency staff to cover shortfalls when required. Some people felt improvements could be made to the time it took staff to answer their call bells. Not everyone received their lunch time meal inline with their individual requirements. Not all staff were receiving supervision in line with the provider’s policy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Referrals were made to health care professionals when required.

People were supported by staff who had a clear understanding of infection control. Staff received training to ensure they were competent in their role. Along with how to use personal protective equipment and handle soiled and contaminated laundry.

People felt supported by staff who were kind and caring and all felt able to raise concerns if they occurred. Care plans were personalised and contained important information relating to people’s likes and dislikes. Staff felt it was a nice place to work however not all staff felt the manager addressed things they raised with them. People could attend various activities and be part of daily routines within the service. Incidents and accidents were recorded, and an overview held so that any trends and themes could be identified. People had end of life wishes recorded within the care plan.

Rating at last inspection: Requires Improvement (published November 2018).

Why we inspected: This was a planned inspection based on the previous rating. At this inspection we found the overall had improved to Good.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 31 December 2019

The service was safe.

Details are in our safe findings below.



Updated 31 December 2019

The service was effective.

Details are in our effective findings below.



Updated 31 December 2019

The service was caring.

Details are in our caring findings below.



Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 31 December 2019

The service was well-led.

Details are in our well-Led findings below.