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The provider of this service changed - see old profile

Reports


Inspection carried out on 18 February 2019

During a routine inspection

About the service: Carol Spinks Homecare provides personal care to adults living within their own homes. The service covers Saltash and surrounding rural areas.

People’s experience of using this service:

People and staff told us the service was well managed. People told us how they were treated with kindness and compassion and felt respected.

There were positive working relationships with external professionals. There was a passion for continuous learning and improvement.

People were kept safe and protected from avoidable harm and abuse.

People received personalised care and support, and had their human rights protected. Staff were competent in their roles.

We have made one recommendation about strengthening governance systems.

More information is in Detailed Findings below.

Rating at last inspection: Carol Spinks Homecare has not been rated. This is the first rating of the service.

Why we inspected: This was a planned inspection in line with our inspection schedule for newly registered services. At this inspection we rated the service Good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.