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Inspection Summary


Overall summary & rating

Good

Updated 25 November 2020

The Oaks Residential Care Home is registered to provide care for up to 33 people, including people living with dementia.

We found the following examples of good practice.

¿ Visitors were received in a safe and appropriate manner. Upon entry to the service visitors' temperatures were checked and contact details recorded for track and trace purposes. Signs were in place requesting staff and visitors adhere to government guidance with respect to personal protective equipment (PPE) and to be mindful about the potential to bring Covid-19 into the service.

¿ PPE was supplied to visitors at reception. Staff were observed wearing appropriate PPE during our visit and had received training in its use.

¿ At the time of the inspection relatives were not permitted to visit due to a Covid -19 outbreak, though the provider had previously arranged visits for relatives and had facilitated garden visits with social distancing in place, the provider had a visiting unit in the garden with floor to ceiling screening. The provider hoped to restore these visits when deemed safe to do so. People were able to communicate with family through alternative means such as video calls.

¿ People were tested every 28 days and staff were tested every week for Covid-19 and the provider supported them should they test positive for Covid-19. The provider worked with people and their relatives to maximise the uptake in testing and overcome people refusing tests. New admissions were supported in line with best practice guidance and the provider was able to support people in isolation.

¿ Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the provider's infection control policy.

¿ The registered manager had systems to ensure there was clear oversight in relation to infection prevention and control. There were comprehensive infection control audits and cleaning schedules in place to ensure the home remained clean.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 25 November 2020

Inspected but not rated

Effective

Good

Updated 25 November 2020

Caring

Good

Updated 25 November 2020

Responsive

Good

Updated 25 November 2020

Well-led

Good

Updated 25 November 2020