Archived: Dr Andrew Demetriou Also known as Huntley Mount Medical Centre

Consultations took place in private rooms. Patients could also speak to reception staff in private on request. Various information leaflets were available for people. We looked at a selection of patients' electronic records. They provided evidence that the doctor discussed concerns with patients and referred them for appropriate tests. Test results were reviewed in a timely manner by the doctor.

We found that staff had not been trained in the safeguarding of children or adults. They had not been trained in infection control. The practice had not carried out its own infection control audits. We saw that the examination couches in both the doctors' consultation rooms had rips in the vinyl and could not be effectively decontaminated.

No evidence of identity had been seen for any staff member and Disclosure and Barring Service (DBS) checks had not been sought for any staff, including the practice nurse and the new doctor.

The views of patients had not been sought by the practice since 2008. Some audits were carried out but there was no system in place to assess and monitor the quality of the service.