The Care Quality Commission

Archived: Home Instead Senior Care Weston Super Mare

Badger House Enterprise Centre, Oldmixon Crescent, Weston-super-Mare, North Somerset, BS24 9AY (01934) 627649

Provided and run by:
Western Consultancy Services Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

7 May 2013

During a routine inspection

During our inspection we spoke with five people who used the service. All of the people and the care workers we spoke with gave positive feedback about the service. People and their representatives told us the staff who supported them knew them well because they had the same worker for each visit. They told us the workers were always polite and considerate. Care was arranged to meet their needs and adjusted if any changes were required. One person told us 'they always let me know what they are doing with my visit and talk to me about my care.'

We heard that there was flexibility to arrange additional visits to cover occasions when people needed extra support. We were told the care workers supported and encouraged people to maintain as much independence as possible. We heard that people felt comfortable with the care workers and were able to ask them to complete additional tasks.

People told us they felt safe using this service and knew what to do if they had any concerns. They had all met the manager and were confident about contacting them if there were any issues.

We saw there were daily activity logs completed by the care workers and saw staff understood the care to be provided and that they took action when there were any concerns about people's safety. We were told 'staff are sufficiently trained before working here and I am confident in their skills.'

People we spoke with commented on the pleasant and caring attitude of the care workers.

17 January 2013

During a routine inspection

We spoke with two people that Home Instead Senior Care supports. One person told us that it is a 'very good service, I am treated like royalty'. Another person said that the 'firm is well run with caring people. The carers couldn't do more for me'.

Records we looked at were well organised and up to date with clear evidence of having been reviewed. There was evidence that people had been involved in their assessments, care planning and on-going care. People we spoke with told us that they 'listened to what was required, they are very flexible around our needs'. Another person said that they were 'very much involved in developing the care plan as part of the assessment'.

Staff have training in safeguarding adults as part of their induction and then updates on an annual basis. The organisation had a policy on Safeguarding Adults and staff were able to explain what they should do if the expected abuse.

Staff told us that they felt well supported and records we reviewed detailed supervision and training that staff had received.

The organisation undertakes regular audits of the satisfaction people have with the service they provide. One person told us that she had answered questions about what she thought of the service and said that they 'look after me in every way' another person told us that it is an 'excellent firm that is well organised'.