We carried out a review of the data available to us about Your Life (Southsea) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Life (Southsea), you can give feedback on this service.
Your life Southsea is a domiciliary care agency providing personal care and support to people living in their own homes within a complex of 66 apartments. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and medicines. Where they do, we also consider any wider social care provided. There were eight people being provided with personal care at the time of our inspection.
People’s experience of using this service and what we found
Staff ensured that people were safe from harm. Risks to people were assessed and procedures were in place to help keep people safe. The provider's systems protected people from the risk of abuse. All staff were aware of their responsibilities with regards to safeguarding people. Medicines were managed safely, and people were protected from the risks associated with the spread of infection.
The provider had a range of quality assurance processes, including systems necessary to maintain safe environments. The registered manager ensured policies and procedures met current legislation and were up to date. People and relatives told us they were asked of their views about the quality of the service. Action plans were completed in response to any comments raised.
People told us staff encouraged them to maintain their independence and were professional. Staff respected people's right to privacy and dignity. The registered manager knew the importance of person-centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had detailed care plans which reflected how they wanted to receive their care. Care plans were reviewed regularly. People and relatives were fully involved in all aspects of planning care.
People knew how to raise concerns. Incidents and accidents were monitored by the registered manager. Where accidents and incidents occurred, the registered manager ensured appropriate action was taken for people to reduce the likelihood of injury or reoccurrence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 May 2019).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Your Life (Southsea) provides care and support to people living in their own home.
People’s experience of using this service:
People told us they were happy with the service provided by Your Life (Southsea). We saw people were encouraged to be independent. Staff understood people’s individual communication needs and worked in proactive ways to provide person-centred support. The registered manager supported staff to provide effective care for people through person-centred care planning, training and supervision. They ensured the provision of best practice guidance and support met people's individual needs.
People participated in a range of activities that met their individual choices and preferences. Staff understood the importance of this for people and provided the structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life. The service had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity. People, their relatives and staff told us they thought the service was well led and spoke positively about the registered manager. The provider and registered manager carried out numerous audits to ensure the service was effective. Staff supported people to integrate into their local community and the culture of the service promoted the values of supporting people to be as independent as possible.
Rating at last inspection:
This was Your Life’s (Southsea) first inspection since registration.
Why we inspected:
This was a planned comprehensive inspection. Newly registered services are inspected within a year of their first registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.