You are here

Reports


Inspection carried out on 7 February 2019

During a routine inspection

About the service:

Your Life (Southsea) provides care and support to people living in their own home.

People’s experience of using this service:

People told us they were happy with the service provided by Your Life (Southsea). We saw people were encouraged to be independent. Staff understood people’s individual communication needs and worked in proactive ways to provide person-centred support. The registered manager supported staff to provide effective care for people through person-centred care planning, training and supervision. They ensured the provision of best practice guidance and support met people's individual needs.

People participated in a range of activities that met their individual choices and preferences. Staff understood the importance of this for people and provided the structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life. The service had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity. People, their relatives and staff told us they thought the service was well led and spoke positively about the registered manager. The provider and registered manager carried out numerous audits to ensure the service was effective. Staff supported people to integrate into their local community and the culture of the service promoted the values of supporting people to be as independent as possible.

Rating at last inspection:

This was Your Life’s (Southsea) first inspection since registration.

Why we inspected:

This was a planned comprehensive inspection. Newly registered services are inspected within a year of their first registration.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.