The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Solo Support Services

Overall: Good read more about inspection ratings

34 Millicent Road, West Bridgford, Nottingham, Nottinghamshire, NG2 7PZ (0115) 815 7010

Provided and run by:
Solo Support Services Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

10 March 2016

During a routine inspection

This announced inspection was carried out on 10 March 2016. Solo Support Services Ltd (Nottingham) is a domiciliary care agency providing third party support services to people in receipt of a who have been allocated a personal budget to manage their own heath support needs. The agency work in a person-centred way to empower people in meeting their individualised health or social care outcomes. On the day of the inspection there were 39 people using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by personal assistants who understood the risks people could face and knew how to make them feel safe. People were given the support they needed to be as independent as they could be safely.

People recruited the number of personal assistants they wanted to support them. People designed a flexible service that suited their individual circumstances. People were given the support they required to take any medicines they needed.

People were supported by personal assistants who were trained and given guidance on how to meet their needs. People’s human right to make decisions for themselves was respected and encouraged.

People who required support with their nutrition and hydration were provided with this. People received support from personal assistants who understood their healthcare needs.

People maintained control of their care package and had chosen personal assistants who displayed the caring values they required. Personal assistants were informed of how the person they supported wished them to conduct themselves in their home.

People decided what care and support they wanted and how this would be provided. People were encouraged to express any issues of concerns they had so these could be looked into.

People chose the service they received and could make any changes they wished to. Each person had a care resource manager assigned to support them how they wished. There were systems in place to monitor the quality of the service and make client focused improvements when needed.

7, 18 October 2013

During a routine inspection

We spoke with two people and five representatives of people who used the service. People and their representatives told us they felt treated as individuals, in a dignified and respectful way. One person said, 'They listened to what I wanted, and helped me make the budget work to what I wanted.' Another person said, 'This is the best system for care we've ever had.' One representative said, "[Solo Support Services] listen to those who know my [relative] really well." Another representative said, 'They have been respectful and have offered us choices. Our wishes have been completely listened to.'

We found people expressed their views and were involved in making decisions about their care and treatment. We found people's needs were assessed and care and treatment was planned and delivered in line with their individual support records.

We found that people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. We found that the provider had an effective system to regularly assess and monitor the quality of service that people receive.