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The Old Dairy Health Centre Good


Inspection carried out on 6 June 2019

During a routine inspection

We carried out an announced comprehensive inspection at The Old Dairy Health Centre on 6 June 2019 as part of our inspection programme. We decided to undertake an inspection of this service as having moved from their prior premises, this was a newly registered location that had yet to be inspected by CQC.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall, good in all key questions other than safe and good for all population groups. Safe is rated as requires improvement.

We found that:

  • In most cases, the practice provided care in a way that kept patients safe and protected them from avoidable harm. However, in some areas systems were not in place to keep patients safe, specifically the safe management of medicines and infection control processes.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider must make improvements are:

  • Ensure that care and treatment is provided in a safe way.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Ensure the route by which complaints might be escalated is included in the reply to letters.
  • Review how records of staff training are maintained.
  • Review how safety alerts are accessed, including details of actions taken.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care