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Inspection Summary


Overall summary & rating

Good

Updated 9 July 2019

About the service:

Three C's Support provides care and support to young people and adults who are living with a learning disability and have mental health needs. At the time of this inspection, 131 people were using the service.

People's experience of using this service:

Each person had their care and support needs assessed. People and their relatives were involved in their assessments and their views were considered during the process. Individual care and support plans were developed which captured the support people required to maintain their health and wellbeing.

People participated in activities of their choice. People were supported to continue their education and supported to find paid and voluntary employment.

People were free to explore and talk about their individual needs including their cultural, gender and sexual identities.

There were systems in place to ensure people were kept safe and protected from the risk of harm and abuse. Staff had gained knowledge of the types of abuse through safeguarding training.

Risks to people's health and wellbeing were assessed and a plan put in place to manage each potential risk.

Medicines were administered by staff to help manage people’s health care needs. Staff used medicine administration records (MARs) to record when people had their prescribed medicines. The MARs were audited for their accuracy.

The registered manager followed the provider’s recruitment processes which included the return of pre-employment checks. This ensured suitable staff were employed to support people.

People were supported to have maximum choice and control of their lives and office based staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives were happy about the care and support they received. They also said the management of the service was of a good standard.

People commented that staff were supportive, showed them kindness, were caring and thoughtful in their approach with them.

People and their relatives contributed to their initial care plan and the review of their care.

The registered manager ensured people received a good standard of care through regular reviews and monitoring of the quality of the service.

Rating at last inspection: This is the first inspection of this service since the change of location in February 2018.

Why we inspected: This was a planned scheduled inspection. At this inspection we found the service was rated Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 9 July 2019

The service was safe. Details are in our Safe findings below.

Effective

Good

Updated 9 July 2019

The service was effective. Details are in our Effective findings below.

Caring

Good

Updated 9 July 2019

The service was caring. Details are in our Caring findings below.

Responsive

Outstanding

Updated 9 July 2019

The service was outstanding in responsive. Details are in our Responsive findings below.

Well-led

Good

Updated 9 July 2019

The service was well-led. Details are in our Well-Led findings below.