Your Life (Edgbaston)

Updated 14 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection.

Service and service type:

Yourlife Edgbaston provides personal care and support to people, living in ‘extra care’ housing. The extra care housing complex, Ryland Place is purpose-built and is household accommodation in a shared building. The accommodation is owner occupied, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for extra care housing, this inspection looked at people’s personal care and support service. Not everyone living at Ryland Place received a regulated activity from Yourlife Edgbaston; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The complex comprises 57 apartments. They are for single person or double occupancy.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours’ notice of the inspection visit because we needed to be sure that the registered manager would be in.

Inspection site visit activity started on 26 February 2019 and ended on 26 February 2019. We visited the office location on 26 February to see the registered manager, staff and people using the service; and to review care records and policies and procedures.

What we did:

Before the inspection we had received a completed Provider Information Return (PIR). The PIR asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service as part of our inspection. This included details about incidents the provider must notify us about, such as abuse. We contacted commissioners and other professionals to gather their views about the service. We had received no concerns about the service.

During the inspection:

We spoke with the registered manager, four staff, four people who used the service and two relatives.

We carried out general observations in communal areas.

We reviewed a range of records. This included four people’s care records and one person’s medicines records. We also looked at four staff files around staff recruitment and the training records of staff. We reviewed records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider.

Updated 14 March 2019

About the service:

Yourlife Edgbaston provides personal care and support to people, over the age of 70, living in ‘extra care’ housing. The extra care housing complex, Ryland Place is purpose-built and provides household accommodation in a shared building. There are 57 apartments in the complex. They are for single person or double occupancy. Not everyone living at Ryland Place receives the regulated activity personal care. At the time of the inspection there were 4 people in receipt of a service.

People’s experience of using this service:

People told us they felt safe and were well-supported. There were sufficient staff hours available to meet people’s needs in a safe and consistent way, and staff roles were flexible to allow this.

Systems were in place for people to receive their medicines in a safe way.

Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

People were involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Information was accessible to involve people in decision making about their lives.

People were provided with good standards of personal care by staff who were well-trained and supported in their roles.

The service assisted people, where required, in meeting their health care and nutritional needs.

Staff worked together, and with other professionals, in co-ordinating people’s care.

Staff were kind, caring and supportive of people and their families. Privacy and dignity were respected and people’s independence was promoted.

Processes were in place to manage and respond to complaints and concerns.

Care plans were person-centred and people's abilities and preferences were clearly recorded.

Communication was effective and staff and people were listened to. Staff said they felt well-supported and were aware of their rights and their responsibility to share any concerns about the care provided.

There were opportunities for people, relatives and staff to give their views about the service. The provider undertook a range of audits to check on the quality of care provided.

More information is in the full report: www.cqc.org.uk

Why we inspected:

This was the first inspection of the service since it was registered in March 2018. This was a planned comprehensive inspection,

Follow up:

We will continue to monitor the service through the information we receive.