We carried out a review of the data available to us about Compassionate Heart on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Compassionate Heart, you can give feedback on this service.
People’s experience of using this service:
• People were content with the service provided and said that the service was reliable and provided at a time of their choosing.
• People had their needs assessed, risk assessments were in place with care plans clearly documenting people’s care requirements.
• Care was reviewed as necessary and people were asked for their feedback.
• Staff were recruited and given an induction, supervision and on-going training.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
• The registered manager had systems in place to manage and monitor the service.
Rating at last inspection: This is the first ratings inspection since the service registered on 12 February 2018.
Why we inspected: We inspected this service because it was the annual anniversary since registration and required a rating to be published.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk