17 July 2013
During a routine inspection
We spoke with nine people on the day of our inspection and one person said "The staff are very kind and respectful. I am able to remain very independent here, but know that I have help when I need it".
We spoke with the manager who told us a panel of health and social care professionals assessed people's needs prior to them moving into Hollymere. Care plans would then be updated when staff got to know people. We saw evidence that these plans were regularly reviewed and the reasons for the reviews were clearly documented. The relative of a person who had recently moved in told us they had been involved in the assessment and planning of their family member's care and that the staff and other residents had been "very welcoming indeed".
Staff we spoke with understood how to safeguard people and had been appropriately trained. People had call bells and pendants and staff carried a telecom phone linked to the pendant calls. Four members of staff told us how well supported they felt and we saw that they were trained in accordance with the needs of the people they were caring for.
Housing 21 had suitable arrangements in place to monitor and assess the quality of the service they were providing.