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Freedom Support Ltd

Overall: Good read more about inspection ratings

Staffordshire House, 96 Stone Road, Stafford, Staffordshire, ST16 2RS (01785) 600240

Provided and run by:
Freedom Support Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 26 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience (ExE). An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection there were 22 people receiving a regulated service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to get people’s contact details and plan calls to them, with their consent.

Inspection activity took place on 09 and 11 December 2019. The ExE made telephone calls to people and relatives to gain feedback about the service on 09 December and inspection activity concluded on 11 December. We visited the office location to see the registered manager, office staff and carers visiting the office. We also reviewed care records, policies and procedures and quality assurance records.

What we did

We used the information we held about the service to plan our inspection. This included notifications about events that had happened at the service, which the provider was required to send us by law. For example, serious injuries and safeguarding incidents that had occurred at the service.

We spoke with seven relatives to gain their experiences of the service provided to their family members. We spoke with three carers, the service manager and the registered manager.

We viewed four people’s care records to confirm what relatives and staff had told us. We also looked at various documentation in regard to staff training, recruitment and records kept by the registered manager that showed how the quality of the service was monitored.

Overall inspection


Updated 26 February 2020

About the service

Freedom Support is a domiciliary care service which is registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

Relatives told us people were safe and staff treated their relatives well. People’s known risks were assessed and managed to reduce the risk of avoidable harm. Staff knew how to keep people safe and how to report any concerns relating to people's safety. Staff had good knowledge of people’s preference and used these to support people safely.

Medicines were managed safely and people received their medicines when needed.

Staff received an induction and ongoing training and felt supported by the registered manager. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access healthcare services when required.

People were supported by a caring and consistent staff team who supported them to maintain their independence and dignity.

People and their relatives were involved in the planning and review of their care. Staff used care plans to ensure people received care in line with their preferences. People and relatives knew how to raise a concern if needed.

The registered manager had systems in place to monitor the service and to ensure lessons were learnt when things went wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 10 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.