Rossgate Dental Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice was wheelchair accessible with ground floor treatment rooms. Due to the limitations of space available they did not have a fully accessible toilet facility. Staff had access to an electronic device which enabled them to enlarge print and provide alternative formats of information. Following our discussion they obtained reading glasses to support patients with impaired vision. Staff had access to language translation services, including British Sign Language and information was available in other languages as required.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, staff told us how they supported patients who were anxious or had additional needs and were adaptable. For example, they allowed younger children to sit on a parents lap or patients to remain in their wheelchair when receiving care. They could provide flexibility in appointment times to accommodate patients.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. All staff had completed training in supporting people with a learning disability and autistic people, and they had discussed this together at a team meeting to increase learning.

The practice worked with organisations that supported homeless people and other vulnerable groups within the local community, providing them with dental care, oral hygiene education and advice.

The practice displayed its opening hours and provided information on their patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. Patients were directed to the appropriate out-of-hours service.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.