Rossgate Dental Care

Updated 19 March 2026

We carried out this announced on-site inspection on 20 May 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Rossgate Dental Care is in Hemel Hempstead, Hertfordshire and provides NHS and private dental care and treatment for adults and children.

There was a small step into the practice with a portable ramp to enable wheelchair users to access the practice. Car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 2 principal dentists, 2 associate dentists, 2 dental nurses, 2 trainee dental nurses, 1 dental hygienist, and a practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses and the dental hygienist.

Updated 19 March 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 11 patients. On the day of our inspection, we saw patient feedback from a further 5 patients and reviewed feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “I always find Rossgate dentist staff very helpful friendly and easy to talk to. They explain what treatment they are going to be doing. Never had any complaints.”

Patients commented positively about the standards of cleanliness.

One patient told us, “I have been going to the clinic for many years now and I can honestly say the current dentists staff are very good. I would highly recommend them. Very clean surgery. Staff are polite helpful dentists care about their patients treatments.”

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

One patient told us, “Friendly staff. Dentist always give full explanation of what treatment is required.”

Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.