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Inspection Summary


Overall summary & rating

Good

Updated 15 February 2019

About the service:

Kindherts Care Ltd is a domiciliary care agency. Kindherts Care Ltd provides care and support for younger adults, older people, people living with dementia and/or physical disabilities living in their own homes. At the time of this inspection seven people received care and support from the service.

Rating at last inspection:

This was the first inspection of this service since registration with the Care Quality Commission (CQC) in February 2018.

Why we inspected:

This was a scheduled inspection to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

People’s experience of using this service:

• People were happy with the service provided by Kindherts Care Ltd because staff were kind and all their needs were met.

• People received safe, compassionate and good quality care.

• People were protected against abuse, neglect and discrimination. Staff ensured people's safety and acted when necessary to prevent any harm.

• Staff knew people well. They had developed good relationships with people.

• People were assisted to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• People had an active say in how their care was provided.

• People's care was personalised to their individual needs.

• The provider had processes in place to measure, document, assess and evaluate the quality of care.

• The service met the characteristics for a rating of "good" in all key questions.

• More information about our inspection findings is in the full report.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 15 February 2019

The service was effective:

Details are in our Effective findings below

Caring

Good

Updated 15 February 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 15 February 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 15 February 2019

The service was well-led.

Details are in our Well-Led findings below.