20 February 2014
During a routine inspection
We found that there were systems in place to reduce the risks of cross contamination and the service was clean and hygienic throughout. One person who used the service said, "They keep it spotless." Another person said, "They keep it beautiful, very clean." Equipment was regularly checked and safe for use.
We looked at the records of fourteen people who used the service. We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. We saw that the service worked with other providers and services to ensure that people were provided with a safe and consistent service.
We looked at the service's training records and found that they were provided with the training that they needed to meet the needs of the people who used the service.
The provider had an effective system in place to monitor and assess the service that people received. People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.