Archived: North East Alliance

Updated 9 April 2024

North East Alliance is a private company representing 13 GP practices within the north east Enfield area. It has been commissioned by Enfield Clinical Commissioning Group to run a walk-in clinic  and sub-contracted to provide an extended access GP service. A service level agreement is in place for the company to provide a full GP service from:

Eagle House Surgery

291 High Street

Enfield

EN3 4DN

The team comprises three GP partner directors, seven sessional GPs, a service manager, administration manager, GP auditor and receptionists.

Patients can access care and treatment at a time to suit them. The service operates from Monday to Friday from 13:30 to 20:00 (pre-bookable appointments are available between 13:30 and 20:00) and a walk-in service operates on Saturday and Sunday between 08:00 and 20:00. Pre-bookable appointments are also available between 08:00 and 20:00 on a weekend and bank holiday. Patients can access the service either as a walk in-patient, via the NHS 111 service or by referral from a healthcare professional. Patients book appointments through their own GP practice or through the NHS 111 service.

The practice is registered with the CQC to provide the regulated activities of: Diagnostic and screening procedures and Treatment of disease, disorder or injury.

Updated 9 April 2024

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at North East Alliance on 28 March 2019, as part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk, so safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care