The Care Quality Commission
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Archived: Nottinghamshire Domiciliary Services

112 St Albans Road, Bulwell, Nottingham, Nottinghamshire, NG6 9HG (0115) 976 0441

Provided and run by:
Advance Housing and Support Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

9 December 2013

During a routine inspection

Our inspection was discussed and arranged two days in advance. This was to ensure that we had time to see and speak with the staff, as well as people using the service. Eleven people received support when we undertook our inspection. We spoke with one person using the service. Arrangements had been made to speak with two other people, but they chose not to speak with us on the day we visited. We spoke with two staff providing support to people and the manager. In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. The name appears because they were still the registered manager on our register at this time.

People spoke well of the service and one person said, 'They are understanding and kind. They go on training about mental illness which is helpful because they can provide me with the necessary emotional support. They are another helping hand.'

We found people using the service were safe because the staff were given clear instructions, support, training and guidance. People told us they were treated with care and compassion and the staff responded well to their needs or concerns.

The provider had systems in place to check on the quality of the care people received. The service was well led because the manager supported the staff team, had quality monitoring systems in place and managed risks effectively.