16 October 2012
During a routine inspection
People described how they had been well informed of the options available to them.
We received complimentary comments about the reception staff. One person told us 'over the years the practice has become bigger and the receptionists have become very efficient'.
We observed there was lots of information available to people within the reception and waiting areas, as well as in the treatment rooms.
We saw there was a safeguarding policy in place at the practice. We noted there was a flow chart and a copy of the procedures for alerting any concerns to the local authority.
There were effective systems in place to reduce the risk and spread of infection.
Staff we spoke with were clear about their roles and responsibilities.
We saw there were effective systems in place for auditing the quality and safety of the service. Concerns and complaints were responded to appropriately.