Archived: Lifecarers Witney at Bright Yellow Group

We spoke with six people and two relatives about the service. One person said "I have regular carers and they make me feel included". Another person said "I cannot fault them". One relative spoke highly of the service. They said "they involve my wife completely, very caring and respectful".

We spoke with four care workers who told us they enjoyed working for the service. One said "I like this work. Helping these people is what it is all about. It is nice knowing I am making a difference to someone's life". Another said "the reward is knowing you have helped someone to help themselves".

We found that people were respected and involved in their care and how their care was planned and delivered. People were safe from the risk of abuse and we saw that the provider work appropriately with other agencies regarding safeguarding issues.

Care workers were recruited appropriately and were trained before delivering care.

We looked at accidents and incidents, complaints and quality assurance documents and saw that the provider monitored the performance of the service and responded to people's needs and preferences.

People who used the service said they were supported in promoting their independence by care workers, one person said "Staff come for half an hour, they assist me to wash and get up. The care I get in the morning is crucial to me ".

Every person we spoke with felt that the carers were good, polite and knowledgeable. One person said the service was "marvellous". One person said "I'm really happy with the service".

People we spoke with informed us that if they had any concerns over the provision of their care, they would feel comfortable reporting this and knew contact details of people to report to. One person told us, "If anything was wrong, I would complain'.

People we spoke with told us that staff were rarely rushed and spent the full amount of the allocated time. One person told us, "Staff spend the full amount of time with me, they do exactly what they are supposed to do and what I ask them to do".

Care workers received appropriate professional development. Care workers we spoke with felt that they were supported by the provider and had access to mandatory training, specific training and a structured supervision and appraisal programme.

People we spoke with informed us they felt happy with raising any concerns. One person said, "Management come out occasionally, any problem and they would set out a plan'.