Background to this inspection
Updated
9 June 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection visit was carried out by two inspectors. A third inspector made telephone calls to people and staff.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
This inspection was announced. We gave a short period of notice of the inspection so that consent could be sought from people to speak with us. Inspection activity started on 14 May 2021 and ended on 19 May 2021. We visited the office location on 17 May 2021.
What we did before the inspection
We reviewed information we had received about the service from the provider since the last inspection. We sought feedback from the local authority and professionals who work with the service. We contacted Healthwatch for feedback. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with three people who used the service and two relatives about their experience of the care provided. We spoke with six staff, the registered manager, the business operations manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.
Updated
9 June 2021
About the service
Everycare (Central Surrey) Ltd is a domiciliary care provider. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service was providing the regulated activity of ‘personal care’ to 31 people.
People’s experience of using this service and what we found
Staff knew the people they supported well, and they had the necessary skills and experience to provide good care. Staff were proud to work for the service and received comprehensive training. They knew how to raise concerns if they believed people to be at risk of or experiencing harm.
People received a consistent and reliable service. They were able to make changes to their plan of support when needed. People and relatives said that the management team were very approachable.
There was good, consistent leadership of the service with robust oversight. Regular auditing and governance enabled management to quickly identify issues in the quality of service. The registered manager was very visible and was involved in all aspects of the service.
People had maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 27 June 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.
Why we inspected
We carried out an announced comprehensive inspection of this service on 24 April 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Everycare (Central Surrey) Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.