James Dixon Court

Updated 17 October 2025

Date of assessment: 21 October until 5 November 2025

James Dixon Court is a residential care home providing accommodation for 30 people, this included people utilising the enabling unit to facilitate hospital discharges. This assessment was in response to concerns raised with the Care Quality Commission in relation to poor care. James Dixon Court is a purpose built, single storey building, situated in a residential area of Netherton. The home comprised of 3 units, which included people in transitional care beds, residential care home beds, and intermediate care beds. There were 21 people residing at the home.

There was not always evidence people were involved in planning their care; however, relatives told us they were asked for their input. Some care plans needed updating to ensure they accurately reflected people’s needs and included more personalised information. We raised this with the provider, who promptly updated the care plans and added further details were required.

Medicines were not always managed safely. We found medicine counts were sometimes incorrect, and medicines were not consistently returned to the pharmacy as required. The provider responded to our feedback and sought support from Sefton medicines management team.

Some areas of the environment required refurbishment; however, a refurbishment plan was already in place, and the registered manager was actively addressing these issues with the provider.

Staff reported being happy with the support they received from management and described them as approachable.

People had access to external health professionals when needed. The provider worked closely with multiple agencies to ensure safe, effective care and to promote independence. Some people were receiving therapy input to help them return home, supporting independence and self-care skills.

Updated 17 October 2025

Some people we spoke with told us they were satisfied with the care and support they received. One person commented, “Staff are like friends; it’s a very friendly place, and I am very content there.” People and their relatives consistently spoke highly of the staff team, describing them as kind and caring. They confirmed they were aware of how to raise a complaint if necessary and felt confident their concerns would be addressed.

People told us staff responded promptly to their needs and were always helpful. People told us staff respected their dignity, and one person said staff always knocked on their door before entering. People reported the food was of good quality and they could request an alternative if they wished.

Not all people were able to confirm their involvement in care planning; however, no concerns or complaints had been raised, and everyone expressed satisfaction with the support provided. Relatives told us they had been involved in developing and reviewing their loved ones’ care plans and felt their loved ones were safe and would not have wanted them living anywhere else. People and their relatives expressed confidence and appreciation for the support provided by the management team.

Overall, feedback indicated people felt safe, well cared for, and supported by a responsive and respectful staff team, with strong involvement from relatives and effective management oversight.