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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 April 2019

About the service:

Chrysalis Care Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 27 people receiving the regulated activity ‘personal care’.

Summary of findings:

¿ Records did not always clearly reflect how staff were meeting people’s specific health conditions. However, the provider responded promptly to this and put in place an action to ensure they are working in line with best practice guidance.

¿Records did not always reflect when people were involved in decisions about their care. However, the provider responded promptly to this and put in place an action to ensure their records clearly reflect decisions people make regarding the care they receive.

¿The registered person had not submitted a notification to the Care Quality Commission following an allegation of abuse. This was investigated by the registered manager and was an unfounded allegation. The provider said they would submit this following the inspection.

¿ People and their relatives told us they felt safe with staff.

¿ Medicines were handled safely by staff who had been assessed as competent to do so.

¿ People and their relatives said staff were caring and respected their privacy and dignity.

¿ People felt the service they received helped them to maintain their independence where possible.

¿ Staff supported people to have a meaningful life and encouraged them to be independent.

¿ People knew how to complain and knew the process to follow if they had concerns.

¿ Staff felt the management was supportive and approachable. Staff were happy in their role, which had a positive effect on people's wellbeing.

¿ The registered manager demonstrated a commitment to providing person centred care for people.

Rating at last inspection:

At the previous inspection on 23 January 2017 the service was rated as 'Good' (report published on 24 February 2017).

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.

Inspection areas

Safe

Good

Updated 9 April 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 April 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 April 2019

The service was Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 April 2019

The service was Responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 9 April 2019

The service was not always Well-led.

Details are in our Well-led findings below.