1 March 2019
During a routine inspection
People’s experience of using this service:
¿ Staff had built positive caring relationships with people they supported and their families. People received personalised care that was responsive to their needs and preferences. Staff liaised with other health care professionals to ensure people's safety and meet their health needs. People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible.
¿ Staffing levels were sufficient to meet people’s needs and staff had the right skills and support to deliver high quality care and support.
¿ Risk assessments were in place to support people to take positive risks and remain safe.
Staff understood how to safeguard people from abuse.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
¿ Staff were recruited in a safe way. There were enough staff to meet people's current needs. Staff were supported by a system of induction, training, one-to-one supervision and appraisals to ensure they were effective in their role.
¿ Staff liaised with other health care professionals to ensure people's safety and meet their health needs.
¿ The registered manager and management team used a variety of methods to assess and monitor the quality of the service. These included staff meetings, spot checks, auditing of the service and surveys to seek people’s views about the service provided.
Rating at last inspection: This was the first inspection since change in registration and company status.
Why we inspected: This was a planned inspection. At this inspection we rated the service Good.
Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk