Yourlife (Bromsgrove)

Updated 11 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one Adult Social Care inspector.

Service and service type:

At the time of our inspection, the service did not have a manager registered with the Care Quality Commission. Recruitment to the post was in progress. In the interim, the service was being supported by a ‘duty manager’ from other services within the region, on a day to basis. Further support was provided by the area manager and a peripatetic manager.

Yourlife, Bromsgrove provides personal care to people within a housing development for older people.

Notice of inspection:

We gave 48 hours’ notice of our inspection. This is so that we could be sure there would be a senior member of staff available to support the inspection.

What we did:

Prior to the inspection we reviewed all information available to us. This included the Provider Information Return (PIR). This is a form completed by the service to describe their service, what they are doing well and areas they plan to improve.

During the inspection, we spoke with all four people receiving personal care and two spouses. We spoke with the duty manager, area manager, peripatetic manager and quality assurance manager. We spoke with two members of staff who were available during our inspection and all other staff were contacted by email following our visit. We reviewed four people’s care plans as well as other documents relating to the running of the service such as quality audits, training and supervision matrices and recruitment records.

Updated 11 June 2019

About the service: Yourlife provides personal care to people living at Bilberry Place, Bromsgrove. People own their own homes within the development and Yourlife provides care for those people who need it. At the time of our inspection, four people were receiving personal care from Yourlife.

People’s experience of using this service:

People were positive about the care they received from Yourlife. People told us they got on well with staff and that staff were respectful and kind. People were living independently and most needed minimal support with their personal care. However, people were involved in care planning and reviewing their care to ensure it met their needs.

Staff were positive about the support and training they received and told us they worked well as a team. There wasn’t a registered manager in place at the time of our inspection but staff felt confident they would be able to talk to someone within the organisation if they had any issues or concerns.

There had been no formal complaints in the last 12 months. People had access to the complaints procedure if they needed it. There were activities taking place at the accommodation, however these were organised and funded independently by people living there.

There was a person centred culture within the care provided. Care plans were clear and gave good information about the ways in which people wanted to be supported. There were systems in place to monitor the safety and quality of the service provided. Leadership and management cover had been provided whilst a new registered manager was recruited.

Rating at last inspection: This was the first inspection of Yourlife, Bromsgrove since they registered with the Care Quality Commission.

Why we inspected: This was a scheduled, comprehensive inspection

Follow up: ongoing monitoring