Updated 5 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of two adult social care inspectors.
Service and service type:
Norfolk First Support- Benjamin Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Norfolk First Support- Benjamin Court can accommodate up to 18 people, 16 people were living in the service at the time of our inspection.
People are referred to this service after a stay in hospital or from their home for a period of reablement. Typically, people spend two to three weeks at the service but people can stay for up to six weeks.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
What we did:
Before the inspection we reviewed the information that we held about the service and registered provider. This included any notifications and safeguarding information that the service had told us about. Statutory notifications are information that the service is legally required to tell us about and include significant events such as accidents, injuries and safeguarding notifications.
During the inspection we looked at six people’s care files, three staff recruitment files and a range of documents relating to the day to day running if the service. We also spoke with three people who lived in the service, the county manager, registered manager, two members of staff, the activity coordinator, a member of kitchen staff and one healthcare professional.