During an assessment under our new approach
We carried out this inspection of Intrinsic Care Limited on 16 and 20 June 2025. We inspected the service as we had received some concerns about the care people may be receiving. Intrinsic Care is a service which provides personal care to people living in a supported living setting. This means that people have a tenancy agreement with the service and as such are living in their own house.
The service provided care to people with a learning disability so we have assessed the service against ‘Right support, right care, right culture (RSRCRC)’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
While the service was generally well-managed, there were clear issues with staff culture, which indicated a lack of oversight. Staff knew about people’s individual risks and took measures to reduce them, although further information was needed in people’s care plans to ensure information was readily available to staff. Although care plans were comprehensive, they would benefit with some additional background information on people to assist new staff in getting to know people.
Where accidents and incidents took place lessons were learnt from these and changes made to reduce the likelihood of them reoccurring. This had also resulted in some improvements being introduced around daily care notes.
Staff understood the Mental Capacity Act 2005 as they sought people’s consent prior to providing care. They had also received appropriate training in line with RSRCRC.
Staff felt supported and said they were able to contribute to the running of the service through staff meetings and supervision. Management consistently reviewed the service to help ensure they provided good quality care to people.