5 March 2019
During a routine inspection
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
People felt safe using the service. Staff had good understanding of safeguarding procedures and how to report concerns. Risks to people were assessed and managed, without restricting their freedom. The registered manager had good systems in place to manage medicines and prevent spread of infection. Where things had gone wrong, systems were in place to learn from such incidents and improve the service.
Staff were aware of people’s specific health needs, and people were being supported to live healthier lives. People’s relatives were confident there was sufficient staff who had the skills and knowledge about how to support their relative during their stay. People were supported to have access to food and drink of their choice.
Relatives were confident their family member was were well cared for, by staff that knew them well. Relatives were involved in making decisions about the care their family member received, and were confident that any changes were noted and responded to. People's privacy, dignity and independence was promoted and respected.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the polices and systems in the service supported this practice.
People and their relatives were clear about who they should contact if they had any queries or concerns and were confident these would be dealt with.
Staff were aware of the vison and values of the company and applied these in their day to day roles ensuring people received person centred care when using the service. Systems were in place to assess the quality of the service, and ensure risks and regulatory requirements were being understood and managed.
The service had been developed and designed in line with the values that underpin the CQC Registering the Right Support policy and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
Rating at last inspection: This is the first inspection of the service since it was registered with the Care Quality Commission (CQC) on 12 March 2018.
Why we inspected: This was a planned inspection to rate the service.
Follow up: We will continue to monitor all intelligence received about this service to ensure that the next planned inspection is scheduled accordingly.