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Bespoke Care Cheshire Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 19 May 2021

About the service

Bespoke Care is a domiciliary care agency providing personal care to 15 people at the time of the inspection. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives without exception told us they received good quality support from a staff team that were reliable, caring and knowledgeable. They felt safe with the staff and had developed good relationships with them. They considered that their independence was promoted in daily routines, such as taking prescribed medication, but when assistance was required; this was always done in a safe and dignified manner.

People and their families confirmed that the service was well-led and well-managed. They felt confident that their needs would be met. They felt that they were involved in and could influence the support they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update.

The last rating for this service was requires improvement (published 13 May 2019) and there was a breach of a regulation relating to good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of this regulation.

Why we inspected

This was a planned inspection based on the previous rating.

The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection. The ratings from the previous comprehensive inspection for those key questions were not looked at on this occasion but were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bespoke Care Cheshire Limited at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 19 May 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 May 2021

Caring

Good

Updated 19 May 2021

Responsive

Good

Updated 19 May 2021

Well-led

Good

Updated 19 May 2021

The service was well-led.

Details are in our well-Led findings below.